Terms & Conditions
Our Agreement
This document outlines the complete agreement between ATEIA Photography & Video and you, our client. It supersedes all prior discussions or understandings. Any changes must be made in writing and agreed upon by both parties.
Securing Your Date
Once your booking is confirmed, we reserve your date and time exclusively. A $500 rescheduling fee applies if the date changes for any reason (excluding COVID-19), including unforeseen events such as severe weather or emergencies. This fee is in addition to the non-refundable deposit.
Cancellation Policy
If you cancel your booking within 9 months of your wedding date, the full package amount becomes payable, less the non-refundable deposit.
Pre-Wedding Meeting
We’ll be in touch approximately 4 weeks prior to your wedding to schedule a pre-wedding consultation where we’ll finalise timings, locations, and any specific requirements.
Photo List & Event Guide
If there are particular people or moments you’d like captured, please designate someone to assist our team on the day—particularly during family portraits.
Coverage & Timing
Our packages are carefully structured to ensure exceptional results. We require 90 minutes for both Bride and Groom preparations, and 60 minutes at each post-ceremony location. Coverage begins from preparations and cannot be adjusted to start from the ceremony. Our team will always photograph the Groom first, then the Bride, and will depart the Bride’s location 45 minutes before the ceremony to allow for setup. If the ceremony starts late, we may not be able to cover all formalities. If both photo and video are booked, the services must start and finish at the same time.
Venue & Permits
Please check with your venue or officiant for any restrictions on photography or videography. It’s the client’s responsibility to obtain any necessary permits.
Image Rights & Usage
You are welcome to share your images for personal use. Copyright remains with ATEIA Photography & Video. Please contact us if you wish to publish or sell any of the content.
Model Release
Unless notified in writing, you grant ATEIA Photography & Video permission to use your images and videos for promotional purposes.
Delivery Timeframe
Final images and videos will be delivered within 16–18 weeks. Album and print production begins once we receive your order and the outstanding balance. Parent albums are exact replicas of the main album.
Payments
Photography Package: $750 initial deposit, $1500 due at the pre-wedding meeting, with the balance due upon final delivery.
Photography & Video Package: $1250 initial deposit, $1500 due at the pre-wedding meeting, with the balance due upon final delivery.
Payment Method
Deposits are paid online via card. The final balance must be paid via bank transfer.
Liability
In rare circumstances, a replacement photographer or videographer may be arranged. If no suitable replacement is available, our liability is limited to a full refund. We take the utmost care with your content, but in the unlikely event of loss or damage, our liability is capped at the package price.
Coverage Guarantee
While we strive to capture every key moment, each package includes one photographer and/or one videographer, which may limit coverage. Drone and steady-cam equipment are not included in our packages.
Legal Validity
If any part of this agreement is found to be invalid, the remaining terms will still apply.
Amendments
Only written and signed modifications agreed upon by both parties will be accepted.
Image Editing
Our editing includes standard enhancements such as colour correction and cropping. We do not offer advanced retouching (e.g. removal of blemishes, objects, people, or tattoos).
Video Edits
Edits are based on songs provided before the wedding. If no songs are submitted, we will select appropriate tracks. A $500 re-edit fee applies for any post-edit song changes. Only technical errors will be corrected within 2 weeks of handover.
Late Payment
A $500 late fee applies if payment is not made within 4 weeks of notification that your content is ready. After 8 weeks of non-payment, we reserve the right to refer the matter to VCAT.
Referral Program
As a thank you, we offer $500 per successful referral. Referrals must be submitted prior to the new couple’s booking, and only existing ATEIA clients are eligible.